Shipping & Delivery

Shipping Policy

Last updated: 11 October 2026

Thank you for shopping with SaleForge Ltd.

This Shipping Policy explains how we process and deliver orders placed through our website, including deliveries within the United Kingdom and to international destinations made available at checkout.

Website: www.saleforgery.com
Email: saleforge.services@gmail.com
Telephone: +44 7752 836357

1. Delivery Areas

SaleForge Ltd offers delivery within the United Kingdom, United States, Canada and selected other international destinations, subject to product availability, courier coverage and any delivery restrictions applicable to the destination.

International delivery availability may vary by country and by product.

Some products, particularly large or bulky items such as desktop computers, workstations, monitors and other computer hardware, may not be available for delivery to every European destination.

The countries available for delivery will be shown during checkout where applicable.

If your country is not available at checkout, please contact us before placing an order to confirm whether delivery can be arranged.

2. Order Processing

We aim to process orders promptly after payment has been successfully received.

Orders are normally processed during our business days, excluding weekends and UK public holidays.

Processing times may vary depending on:

  • Product availability
  • Size and weight of the order
  • Delivery destination
  • Delivery service selected
  • Seasonal demand
  • Customs or export requirements
  • Circumstances outside our reasonable control

If there is an unexpected delay in processing your order, we will contact you where reasonably possible.

3. UK Delivery

We deliver to addresses throughout the United Kingdom where our delivery services are available.

Estimated UK delivery times and applicable delivery charges will be displayed on the website, product page or during checkout where applicable.

Standard UK deliveries will normally arrive within the estimated timeframe provided at the time of purchase.

Larger or heavier products may require a different delivery service and may take longer to arrive.

4. International Delivery

We may offer delivery to the United States, Canada and selected other international destinations.

International delivery times depend on the destination country, delivery service, product size and weight, customs procedures and other factors.

Estimated delivery times and delivery charges will be shown during checkout where available.

International deliveries may take longer than UK deliveries, particularly where customs or other border procedures apply.

Delivery estimates are not guaranteed unless a guaranteed delivery date has been expressly agreed with you.

5. Delivery Charges

Applicable delivery charges will be displayed before you complete your purchase.

Delivery charges may vary depending on:

  • Delivery country
  • Delivery postcode or region
  • Product size and weight
  • Number of products ordered
  • Delivery service selected
  • Special handling requirements

Where free delivery is available, any applicable conditions will be clearly stated before you complete your order.

For international orders, additional taxes, customs duties or import charges may apply depending on the destination and the delivery arrangement.

6. VAT, Customs Duties and Import Charges

For orders delivered to countries outside the United Kingdom, the treatment of VAT, customs duties, import taxes and other charges are included in total price

Where applicable, customers may be responsible for import duties, customs charges, local taxes, handling fees or other charges imposed by the destination country or its authorities.

Any such charges are generally separate from the product price and shipping charge unless we expressly state that they are included.

Customers are responsible for complying with applicable import requirements in their country.

7. Customs Clearance

International orders may be subject to customs clearance or other border procedures.

Customs authorities may require additional information or documentation before an order can be released for delivery.

Delays caused by customs authorities, import procedures or information requested by the destination country may be outside our control.

If customs authorities contact you regarding your shipment, please respond to their request promptly.

8. Delivery Address

Please ensure that your delivery address, postcode, country, email address and telephone number are correct before completing your order.

For international orders, please provide the address in the format required by the destination country.

We are not responsible for delays or additional costs resulting from incorrect, incomplete or inaccurate delivery information supplied by the customer.

If you realise that you have provided an incorrect address, please contact us as soon as possible:

Email: saleforge.services@gmail.com
Telephone: +44 7752 836357

We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

9. Delivery Tracking

Where tracking is available, we may provide tracking information by email or another appropriate communication method.

Tracking information is supplied by the relevant delivery provider and may not update immediately.

International or European shipments may have limited tracking during certain stages of transportation or customs clearance.

If tracking shows that your parcel has been delivered but you have not received it, please contact us as soon as possible.

10. Missed Deliveries

If you are unavailable when delivery is attempted, the delivery company may:

  • Leave the parcel in an appropriate location where permitted;
  • Leave a delivery notification;
  • Arrange another delivery attempt;
  • Direct the parcel to a collection location; or
  • Take another action in accordance with its delivery procedures.

The exact procedure depends on the delivery provider and destination country.

11. Large and Bulky Items

Some products sold by SaleForge, including desktop computers, workstations, monitors and other computer hardware, may be classified as large or bulky items.

These products may:

  • Require a specialist delivery service;
  • Have different delivery charges;
  • Require additional processing time;
  • Be delivered separately;
  • Have delivery restrictions for certain countries; or
  • Require the customer to be available to receive the delivery.

Any special delivery requirements or additional charges will be communicated before you complete your purchase where applicable.

12. Multiple Products in One Order

Products within the same order may be delivered in separate parcels or shipments.

This may occur because products have different delivery requirements, are stored at different locations, or require different delivery services.

Where an order is split into multiple shipments, we will provide tracking information where available.

13. Damaged Deliveries

Please inspect your delivery when it arrives.

If the packaging appears damaged, please take photographs of the packaging and product where possible.

If the product is damaged, faulty, unsafe or does not match your order, please contact us as soon as possible.

Email: saleforge.services@gmail.com
Telephone: +44 7752 836357

Please provide your order number and photographs or other relevant information where available.

You should not use a product that appears damaged or potentially unsafe, particularly where the product is electrical or electronic equipment.

Your statutory rights are not affected by this procedure.

14. Delayed Deliveries

We work with our delivery partners to provide reliable delivery services, but delays can occasionally occur.

Delays may result from:

  • Severe weather
  • Transport disruption
  • High seasonal demand
  • Courier or operational problems
  • Customs clearance
  • Border or import procedures
  • Incorrect delivery information
  • Strikes or industrial action
  • Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us and we will do our best to assist.

Nothing in this Shipping Policy removes or limits any rights you may have under applicable consumer law.

15. Lost Parcels

If you believe your parcel has been lost during delivery, please contact us.

We may need to contact the relevant delivery provider and investigate the shipment before determining the appropriate resolution.

Please provide your order number and tracking information, if available.

Where applicable, we will provide a replacement or refund in accordance with your legal rights and our Return & Refund Policy.

16. Incorrect or Incomplete Orders

If you receive the wrong product, an item is missing, or your order otherwise does not match what you purchased, please contact us as soon as possible.

Please provide:

  • Your name
  • Order number
  • Details of the missing or incorrect item
  • Photographs where relevant

We will investigate the issue and provide an appropriate solution.

17. Delivery Restrictions

Certain products may have delivery restrictions because of their size, weight, value, availability, safety requirements or transportation requirements.

Some products may therefore be available for delivery within the UK but unavailable for delivery to certain European countries.

If a particular product cannot be delivered to your selected destination, this should be communicated during the ordering process where reasonably possible.

If we are unable to fulfil an order because delivery to your destination is not available, we will contact you and provide an appropriate refund where payment has already been taken.

18. Delivery and Consumer Rights

We will deliver your goods within the timeframe agreed with you or, where no specific timeframe has been agreed, within the period required by applicable consumer law.

Nothing in this Shipping Policy is intended to exclude, restrict or limit your statutory rights.

For information about cancellations, returns and refunds, please see our Return & Refund Policy.

19. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Severe weather
  • War
  • Terrorism
  • Government action
  • Strikes or industrial disputes
  • Transport disruption
  • Customs delays
  • Border restrictions
  • Major technical failures
  • Widespread internet or telecommunications failures
  • Other events outside our reasonable control

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

Your statutory rights remain unaffected.

20. Contact Us

If you have any questions about delivery, tracking, customs, delayed orders, damaged deliveries or any other shipping matter, please contact us:

SaleForge Ltd
Website: www.saleforgery.com
Email: saleforge.services@gmail.com
Telephone: +44 7752 836357

We will do our best to assist you and resolve delivery issues promptly.

21. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery arrangements, services, prices or legal requirements.

The latest version will be published on our website with an updated "Last updated" date.

SaleForge Ltd
www.saleforgery.com
saleforge.services@gmail.com
+44 7752 836357